Opening Position for Technical Support - (New York City, NY) New York City

Published date: December 14, 2014
Modified date: December 14, 2014
  • Location: New York City, New York, United States
Opening Position for Technical Support - (New York City, NY)
Opening Position for Technical Support - (New York City, NY)

Do you want to work from home using your significant Microsoft Exchange experience to support our customers? Join Intermedia, the provider of the "Office in the Cloud" to 60,000 small and mid-sized businesses with one million paid users.

What's in it for you? Competitive pay, great benefits, no commute, and unlimited opportunities for career growth.

Our Technical Support Engineers provide phone, chat, and internet-based support to Intermedia customers, utilizing powerful desktop sharing tools.

Required Skills:

Significant Microsoft Exchange and Outlook experience on the client side plus some familiarity with Exchange Server
1+ years of experience in a call center environment in a customer service or technical support role
Excellent analytical and problem solving skills with a strong sense of commitment to resolving client issues
Must be a self-starter with proven ability to work proactively and independently
Excellent communication (written and verbal) skills
Detailed oriented with good documentation skills
Ability to work with multiple departments to coordinate client satisfaction

Desired Skills:

College degree or equivalent experience
Professional technology certifications such as MCITP, MCSE or MCSA, etc.
Experience with Outlook in a Microsoft Exchange environment, IIS, Apache, MySQL, or MSSQL
Working knowledge of DNS

TO APPLY, PLEASE USE THIS LINK: http://ch.tbe.taleo.net/CH01/ats/careers/requisition.jsp?org=INTERMEDIA&cws=1&rid=350

compensation: $18/hour

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