DigitalOcean Seeks Linux Systems Administrators Llocal or remote - (SoHo, NYC) New York City

DigitalOcean is a simple cloud hosting built for developers, by developers. We make it easy for users to launch and manage their web infrastructure, and we love doing it.

As a Linux Systems Administrator at DigitalOcean you're responsible for ensuring our customers have a great experience. This is a challenging and rewarding role in which you'll be supporting 10+ data centers, 10,000+ hypervisors, and 200,000+ customers to troubleshoot issues, scale applications and grow both our customer's and DigitalOcean's business.

Support is an integral part of our company and we're looking for creative problem-solvers who are eager to help our customers. We're looking for candidates who are are passionate about technologies we use, and have extensive experience working with open-source and Linux environments. As the voice of the customer you have the opportunity to influence product decisions while helping to build the next great cloud company!

This is a full-time position based either in New York City office or remotely. If you choose to work remotely you will have occasional travel to our office for training and team building.

What You'll Be Doing:
Respond to a high volume of technical and product question tickets generated by our customers
Troubleshoot Linux (Ubuntu and CentOS), Apache, Nginx, MySQL, Rails/Unicorn, and PHP
Quickly learn DigitalOcean systems and adapt to rapid changes
Work both collaboratively and independently within a team setting (we love Slack!)
Identify and communicate process improvement suggestions
Incident management and escalations
Help combat fraud and abuse on the platform
Collaborate with other teams and departments to improve the customer's experience
Willingness to work in a 24x7 setting (nights and weekends)

Things You Need:
Excellent verbal and written communication skills
Passionate about technology and customer support
Strong identity with our brand and team culture
Strong background with technology and Linux systems
Strong analytical skills and pattern recognition
Prior experience in similar environments

Bonus Points:
Programing/Scripting: Ruby, Python, Go, Bash
Source Code: Git
Automation: Chef, Puppet
Virtualization: KVM, Xen
Open Source: CoreOS, Docker, Vagrant

Working at DigitalOcean:
Competitive compensation including a 401k with up to 4% employer match
Stock options
100% of the premium for health, dental and vision and 50% of the premium for dependents
Corporate Seamless account, fully stocked kitchen, and catered lunches to keep your hunger at bay
Monthly commuter expense and gym membership allowance
Monthly Internet expense (for remote workers)
Great office space located in the heart of SoHo

Come join our DO family. Look forward to hearing from you!

To apply please visit: hhttps://jobs.lever.co/digitalocean/c31b8e23-97b5-413d-88d2-fbb2ab9c5137/apply?lever-source=


compensation: Competitive compensation including a 401k with up to 4% employer match & stock options

Share