Desktop Support Technician Needed - (Ossining, NY) Ossining

Open Door is seeking a Desktop Support Technician for its Family Medical Centers located in Westchester and Putnam counties. The Desktop Support Technician will report to the Desktop Support Manager, based in Ossining, NY. The Desktop Support Technician will log calls, triage issues, perform initial troubleshooting and escalate issues to Desktop Support Manager for further action if necessary. Support includes, but is not limited to, remote access and basic troubleshooting of issues for the end user; creating, tracking and reporting on all open and resolved issues for the organization; installing and configuring desktop computers, VDI clients, mobile devices, peripheral equipment and software. Project based work in support of management, senior technical and project management staff. Work with vendor support contacts to resolve technical problems with computing equipment and software.

Open Door Family Medical Centers are located in Westchester and Putnam counties located just North of New York City, which offer excellent schools, easy access to a multitude of outdoor activities, and superb transportation connections to New York City.

Responsibilities:

· Assists staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.

· Works with vendor support contacts to resolve technical problems with computing equipment and software.

· Ensures computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

· Assesses functional needs to determine specifications for purchases

· Orders computer supplies

· Maintains telephone system
Must maintain a cooperative working relationship with all staff, partners, consultants, and vendors

· Project based work in support of senior technical and project management staff

· Travel to datacenters and between Centers

· Possible travel to remote sites in support of the end user

· Office rotation

· Hours rotation
Special projects as assigned

Requirements:

· Associate's Degree or equivalent

· 3-5 years' experience supporting Windows Server (2003 and 2008) and Windows desktop/laptop PCs (XP, Vista and Windows 7)

· 1-3 years' experience supporting MAC OSX

· Experience setting up and configuring PC's

· Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs; Healthcare IT background preferred

· A+ Certification a plus

· CCNA training or certificate a plus.

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands residents of Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on patient care. As a community health clinic serving the underserved in high needs areas, Open Door qualifies our health care providers for federal and New York State loan repayment programs that can significantly reduce their eligible outstanding educational loans.

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve.

If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please follow the link below, complete the online application, upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Online Application link: https://home.eease.adp.com/recruit2/?id=13064021&t=1

Open Door is an Equal Opportunity Employer.

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