SEEKING WIRELESS STORE CUSTOMER SERVICE MANAGER - (white plains, NY) White Plains

WIRELESS STORE CUSTOMER SERVICE MANAGER
Compensation: $16/hr to Start; Promotions Based On Performance
White Plains Service Location

Job Purpose: Serve customers with information on our products and services while ensuring customer satisfaction.

Basic Qualifications:
Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well in team environment
Ability to work flexible hours, including weekends and holidays
High school diploma or GED

Preferred Qualifications
Apple /PC Certified
Experience with problem solving electronics, smartphones, PC/MACs, and game consoles
Previous experience working at retail electronics store

Tasks and Responsibilities:
-Consult with customer on best device for their needs
-Provide recommendations for problem resolution
-Explain complex technical issues to customers in a non-technical, simple to understand manner
-Provide repair and replacement estimates to customers
-Ensure that all sales or service meet or exceed NY Phone Pros quality standards
-Greet customers in a friendly manner and maintain a positive work environment
-Answer phone calls to the store with a professional, courteous and friendly demeanor
-Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store

PLEASE SUBMITTED RESUME FOR INTERVIEW APPOINTMENT TEL:914-993-5000


compensation: $16/hr to Start; Promotions Based On Performance

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