Looking for Call Center Representative - (Brooklyn, NYC) New York City

Calling all Call Center Representatives --

Discover the Advantages of Joining AdvantageCare Physicians

When a great company and top talent come together, exciting things can happen. We're looking for dedicated individuals who have the confidence and upbeat personality to be the "voice" of AdvantageCare Physicians. As a Call Center Representative you'll enjoy the many benefits of working for an employer who really values their employees.

We are one of the largest multi-specialty physician practices in the area, forged out of four respected medical groups, now unified as one. We offer unlimited opportunities for individuals with energy, enthusiasm and a commitment to patient care.

Join us today in the following role:

Call Center Representative -- Brooklyn, NY

The Call Center Representative will work in our Brooklyn call center. Primary duties are to answer telephone calls or emails from patients, and as needed place outbound calls to our ACP medical centers or to patients. The applicant should have excellent computer navigation skills gained through prior business experience. In this position the Call Center Representative will work in a fast-paced inbound phone center environment assisting patients in appointment scheduling and other medical requests. Position requires outstanding telephone soft skills gained from previous experience.

RESPONSIBILITIES

• Answers phone calls on behalf of ACP and serves as the front line of communication for the organization with a focus on customer service.
• Requires the capacity to gain a comprehensive understanding of one or more EHR systems.
• Requires high level of analytical skills/cognitive skills to make responsible decisions during appointment scheduling and other patient service requests.
• Assists patients with any questions regarding ACP and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
• Maintains applicable call center database by entering/amending information.
• Required to meet specific call center performance metrics of productivity and quality assurance.
• Performs other job-related duties as required.

QUALIFICATIONS:

• High School Diploma or GED
• Strong telephone soft skills gained from prior customer/patient experience in a similar call center role.
• Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact
• Clear speaking voice.
• Outstanding work ethic and strong adherence to shift schedule.
• Two+ years of previous experience working in an inbound call center environment


TO APPLY:
To learn more about ACP and apply online, please visit http://jobs.acpny.com/jobs/1053624-Call-Center-Representative-Brooklyn.aspx

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