IT FIELD TECHNICIAN (long island area, NY)

ZulTech Systems is looking for an Information Technology Technician to join our growing team. We are a company providing professional services to small to medium sized business in long island. We are located in Deer Park, NY and the majority of our clients are within driving distance. We enjoy leveraging the latest technology at our client sites while focusing on providing world-class service & solutions. We are looking for a team member to grow with our company.

The IT FIELD TECHNICIAN will work with our senior engineer to respond to technical support requests. This position will provide remote and onsite support for projects (upgrades, rollouts, troubleshooting). This is a unique opportunity to get hands-on with a wide variety of systems and applications.

To be successful in this position the candidate needs to be a great communicator, a solid problem solver, and a hardware/software generalist with a focus on client satisfaction.


Essential Functions:

* analyze and document technology issues and requests from clients via telephone, email and in-person communications.

* Work with clients and systems to document and provide detailed problem solving efforts.

* Participate in technology projects (upgrades, rollouts, etc).

* Monitor and respond to alerts from our remote system monitoring tools and if necessary input issues into our service ticketing system that are discovered through remote monitoring.

* Manage equipment and software inventory for clients.

* Perform routine desktop hardware support and repairs for clients.

* Onsite support & troubleshooting as needed throughout the long island area.

QUALIFICATIONS:

Education:

* Bachelor's Degree in systems engineering preferred
* 2+ years of network management experience required

Experience:

* 2-3 Years' hands-on experience working in a business technology related position

* Experience providing customer service/support

Skills & Abilities:

* Firm grasp of tools required to administer Windows platforms (Win 2008/2012, Win XP/7, etc)

* Ability to perform basic troubleshooting on a business LAN\WAN

* Able to perform quick yet effective troubleshooting of Windows based applications, networking, virus/malware, etc

* Able to perform basic tasks in key Active Directory.

* Able to coach and guide users through basic computer tasks

* Excellent people, organization and communication skills.

* Ability to work as a self-starter while collaborating as part of a team.

* Able to maintain calm under pressure and thrive dealing with the unexpected.

Physical Demands:

* Ability to lift over 50 pounds occasionally (servers, equipment, etc)

The Candidate chosen for this position must have there own transportation (Car) and valid driver's license. Prefer candidate to live on Long Island. Candidate May have the opportunity to have a flexible schedule in which some work can be done nights and weekends, e.g. server reboots, server provisioning, applying updates and other after-hours troubleshooting.
If you think You fit this description, we'd love to hear from you:
Please send a resume along with your hourly requirement, history and a cover letter. Please include the word Resume in your subject line.
To HelpDesk@Zultech.com or Fax to 631 940-7232

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