Customer Success Technical Specialist at Handshake (Greenwich Village, NY) New York City

Handshake's Customer Success Technical Specialist will work closely with new and existing accounts making sure they have the best possible experience. Through calls and emails, live chat and support, you will have a direct impact on customer retention. Your role is essential in getting customers ramped up on the product while providing high level technical support to ensure their satisfaction and continued usage.

Responsibilities
Assist with monitoring live chat and answering support tickets
Troubleshoot and document technical issues reported by customers
Create new and update existing documentation (web & mobile) for our online knowledge base
Record online video tutorials for training purposes
Interact and coordinate with other department to resolve customer issues
About You

Energetic and results driven, you can quickly think on your feet. You're comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely manner.

If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/13d78a64/apply

Requirements
2+ years prior tech support or customer success experience
Proven ability to troubleshoot and resolve technical issues
Experience working in an online tech support environment (preferred)
Ability to explain technical information in a clear, concise manner
Proven technical writing and editing skills
Strong MS Word/Excel skills
Able to multi-task and manage shifting priorities
Excellent organizational and time management skills
Ability to thrive in a dynamic, fast paced startup environment while managing a high volume of calls and emails
Positive and effective communication skills both written and oral
4 year college degree
Benefits Of Working At The 'Shake
Comprehensive medical / dental benefits.
Whatever computer you want, as long as it has a little glowing Apple on it.
Competitive salary / equity packages.
Working with humble, face-meltingly awesome people.
Sweet office in NoHo, surrounded by great food and other treats of the city.
A Scrabble mug with the first letter of your name on it. No other company can possibly offer this.
One of our employees recently said:

I started working at Handshake so I could move to New York, and now I live in New York so that I can work at Handshake.

Sniff. You had us at hello!

If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/13d78a64/apply

Company Description

Handshake is a venture-backed, rapidly-growing startup changing the way brands sell to retailers. Think of every product that ends up on a shelf in a retail store; moving those products from the brands to the stores is the space we're transforming. It's kind of a big deal.

If you like the idea of building and shipping something that people are crying out for, changes the way they do their jobs, and is growing faster than the number of people riding the L train each morning, we'd love to hear from you.

This job post is run by HireArt.com. Learn more about us here or read about us in the New York Times.

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