Luxury Day Spa Seeking Full Time Spa Supervisor - (SoHo, NYC) New York City
- Location: Manhattan, New York City, New York, United States
Bliss is seeking a Spa Supervisor whose overall responsibilities is to provide premier quality service to the spa guest, generate revenue by leading the spa concierge and spa attendant teams and to maintain a consistent flow of general spa operations.
Responsibilities are to:
o Oversee opening and closing procedures and all requisite cash handling procedures.
o Perform MOD duties daily.
o Handle payroll duties with accuracy as directed by corporate adhering to timelines and deadlines.
o Manage and motivate team to increase sales and ensure efficiency.
o Reconcile all cash discrepancies and communicate overages/shortages to finance.
o Handle and resolve staff issues.
o Provide back up support to concierge team including coaching, guidance, and help in achieving success in their respective roles
o Handle and create schedules for concierge and spa attendants.
o Oversee daily break schedule to maximize coverage.
o Make appointments for massages, facials, manicures, pedicures, body treatments, etc.
o Ensure the concierge team is adhering to booking standards and aware of all current promotions.
o Responsible for escorting guests to their appropriate service area, locker room, massage area, manicure, pedicure, weight room, etc.
o Conduct regular walkthroughs in the lounge and locker room consistently adhering to established check list.
o Assign and delegate tasks to concierge and spa attendant teams including but not limited to processing check-in forms, performing walkthroughs, scheduling inventory cycle counts and managing housekeeping zones for cleanliness.
o Responsible for overseeing retail goals and communicating expectations to teams.
o Respond to customer satisfaction survey comments daily.
o Effectively handle and resolve guest issues and complaints.
o Assist and coach concierge in dealing with guest inquiries.
o Research and solve customer billing inquiries.
Please send resumes to : nytechjobs@blissmail.com
Full Time entry level management position for flagship location. At least one year of experience working in a customer service environment. Prior supervisory or lead positions a plus!
Bliss Soho
568 Broadway, 2nd fl
New York, NY 10012
compensation: Salary Based on Experience
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