Hiring Customer Service Agent - Contract (SoHo, Manhattan, NYC) New York City

Holiday Help Customer Service
Customer Insights/Stylists | New York, NY, United States

Rent the Runway is a disruptive eCommerce business that's making rental culture a significant part of the retail industry. Millions of women now have access to designer dresses and accessories, allowing them to look and feel remarkable. We believe that retail shouldn't just be about selling products... it should be about delivering an incredible experience, too. Our platform is a much-needed customer acquisition channel for the designer partners we work with, giving them access to a broad customer base and critical data.

Launched in November 2009, Rent the Runway has grown to be the leader in the global fashion rental space. In 2014, Forbes recognized us as 'tech's next billion dollar star.' We are backed by some of the world's top investors including Kleiner Perkins, Highland Capital, Bain Capital Ventures, American Express, Advance Publications (parent company of Conde Nast) and Novel TMT Ventures. Our team is filled with passionate go-getters who are always dreaming big, implementing their ideas, delivering an incredible experience to our customers and creating a fun, dynamic culture.

The Role

As a Holiday Help Customer Communications Junior Associate at Rent the Runway, you will have direct impact delivering the "Cinderella experience" to our incredible customers. If you're a smart, passionate, go-getter who loves making someone's day. . . we want you.

This role will run from October 27 - January 15, 2015 and provide the opportunity to work alongside a team of smart and hard-working people who are passionate about providing our customers with exceptional experiences, while gaining industry experience and connections. Get ready to roll up your sleeves and make an impact as we head into our busiest and most exciting time of the year!

Responsibilities:

Provide world-class customer experience through customer interactions on phone, email, and chat

Help customers with any issues related to the Rent the Runway shopping experience, including general inquires and styling advice

Provide solutions to any order-related issues

Assist with administrative projects given by the Customer Insights management team

Maintain a high level of service awareness at all times

Qualifications:

College degree

Demonstrate a positive attitude and enthusiastic demeanor

Ability to maintain a high level of service awareness at all times

Have a flexible schedule and a willingness to work non-traditional shifts, including evenings, holidays, and at least two weekend shifts per month- Hours include: 9am-6pm, 10am-7pm, 12pm-9pm

Have strong computer skills: Office (Word, Excel), Internet savvy, and Typing 50+wpm

Be comfortable making judgment calls, staying cool in unique and challenging customer situations

Demonstrate impeccable writing skills and a friendly and professional phone manner

Have the availability to attend and complete our full time, two week training program

Must work well with others and thrive in a team environment

Able to solve problems strategically and retain flexibility in a dynamic environment

Added Plus:

Demonstrated creative outlet (e.g., personal blog, extracurricular activities or hobbies)

Previous customer support experience, especially in a start-up, e-commerce, or retail environment preferred, but not necessary

APPLY HERE: https://hire.jobvite.com/j?cj=oSIoZfwH

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