Customer Support Associate needed for growing startup! (Chelsea) Chelsea

APPLY HERE: https://handybook.recruiterbox.com/jobs/33996

Handybook

At Handybook we're on a mission to change the way the world buys services. Every day we connect our customers with great home service professionals. By doing this we make our customers' lives a little bit easier and we help our service providers increase their earning potential.

Handybook was started by Oisin Hanrahan & Umang Dua while at Harvard Business School. Handybook's investors include Highland Capital and General Catalyst, who have invested in businesses like Airbnb, Kayak & Warby Parker.





Overview

Do you want to be part of a rapidly growing team that helps people every day? The Handybook Customer Support team is on the front lines making sure Handybook services go well every day. Whether speaking with customers or service professionals, it is the Customer Support team's job to provide personable, validating, comforting support. We interact with customers and professionals via email, chat, SMS, social media and phone, and we do not rest until the problem is solved and the customer is happy! There is no better place to have a major impact from day one.





Responsibilities

Listen and address customer and professional inquiries via phone, email, chat, SMS, and social media with care and graciousness
Handle each person's situation thoughtfully, while being efficient and meeting target metrics
Manage multiple day-to-day situations at once
Ensure that each person in contact with Handybook has a positive experience, even while dealing with hundreds of calls a day
Document and report product bugs, and suggest new product features




Experience

No experience required, but customer-facing service jobs in restaurants, classrooms, tourism, etc. a big plus
Experience in phone support (especially in a call center) is helpful



Skills

Strong written and verbal communication skills
Excellent time management skills, and great organization
Ability to stay calm and centered, providing personable, comforting support, while dealing with varied situations
Motivated self-starter





Education

University degree



Benefits

Competitive salary and bonuses
Smart and motivated team in a high-growth environment
Medical, dental and vision coverage
Free daily catered lunch, frequent happy hours and team outings
A fun office always stocked with coffee, snacks, and other drinks
Free monthly homecleaning

APPLY HERE: https://handybook.recruiterbox.com/jobs/33996

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