Technical Ecommerce Lead Needed - (Midtown East, NYC) New York City

Summary Description:

Reporting to the Director of Ecommerce & Digital, the Technical eCommerce Lead is the technical point person for Lacoste's eCommerce business in North America.

This person will manage the day-to-day of our business from an operational and technical perspective. On any given day, this person may be reviewing content and images for accuracy, uploading data, reporting on metrics, enhancing site functionality with HTML/Javascript/CSS, partnering with marketing to activate online acquisition strategies, working with merchandising to ensure product priorities are well-represented online, managing a bug list and technical roadmap with HQ counterparts or interfacing with customer service staff and warehouse personnel as well as the systems each team uses.

The E-commerce Technical Lead keeps our business fine-tuned and running smoothly at all times. This role maximizes time on site, improves conversion, and ensures the highest levels of customer satisfaction. This role will serve as our key user for our Order management systems, CMS, Website platforms and all integrated systems.

Responsibilities:

- Act as point person for technical website bugs and enhancements
- Assess technical issues and enhancements, present multiple solutions, costs, tradeoffs and benefits to the Ecom team
- Manage bug and project list, schedule and QA releases
- Assist in content management updates with North America Ecom team in both French and English
- Liaise with additional technical resources in HQ for projects and updates
- Communicate HQ technical roadmap to North America team and present ideas to incorporate HQ roadmap to better the North America business
- As a Key User maintain configuration and operational procedures for order management process and systems, understanding the communication between systems, troubleshooting systems and limitations of systems
- Go to person for both the Loss Prevention and Customer Service to review orders in questionable queue including fraud, inventory allocation and refund status.
- Review and upload content for accuracy, reporting on metrics, enhancing site functionality.
- Monitor site performance and continue to explore ways to increase efficiencies
- Liaise with all operational vendors including platform, email, and fulfillment.
- Lead new platform projects from the business side; including technical deep dives, site enhancements, and backend integrations with 3rd parties.
- Website and mobile QA.
- Manage technical budget.
- Perform all other duties as assigned and required.
- Available odd hours for website fixes and releases.



Requirements/Qualifications:
• Intermediate to advanced HTML/CSS/JavaScript and/or programming languages required
• BA/BS required.
• 3-5 years of relevant experience in website operations and technical development.
• Understanding of E-commerce/digital space and a passion for online shopping and new technologies.
• Extraordinary communication skills, both written and oral.
• Proven multi-tasker that can manage several projects at once under tight deadlines and accommodate rapid changes.
• An entrepreneurial spirit with the operational skills to ensure self-directed projects and ideas are seen through to execution.
• Attention to detail a must.
• Knowledge of French is a plus
• Experience with Demandware is a plus

APPLY VIA THIS WEB PAGE: https://home.eease.adp.com/recruit/?id=12515701


compensation: Competitive salary + bonus + benefits

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